Thriving at Work
Core Skills Training • Duration: 1 full day
Suitable for: All Staff
This interactive course supports participants to build emotional intelligence and resilience. It focuses on understanding stress, developing emotional intelligence, and improving communication under pressure. Participants explore how physiological and psychological responses affect behaviour and relationships at work - learning how to move from reactive to responsive, and leaving with tools to strengthen personal wellbeing, self-regulation, and communication even in challenging situations.
What You’ll Learn
Understand the physiology of stress and how the fight, flight or freeze response impacts behaviour and communication
Recognise early signs of stress and dysregulation in themselves and others
Apply emotional intelligence and self-regulation strategies to maintain effective communication
Differentiate between discomfort and genuine threat, choosing proportionate responses
Use practical tools and models to manage pressure and hold difficult conversations
Course Content
The Power of Choice: responding vs reacting; ownership and accountability
Emotional Intelligence: recognising and managing emotions effectively
Communication Under Pressure: using the BRAVE model for challenging conversations
Practical tools: Circles of Control, Pause Technique and self-regulation exercises
Action planning: creating personalised wellbeing and communication strategies
What to expect: