Coaching Skills

Core Skills Training   •   Duration: 1 day or 2 half days
Suitable for: Support Workers 

This comprehensive programme equips Support Workers with essential coaching skills based on the GROW coaching model and SMART action planning. Designed specifically for staff who support Carers, it empowers participants to foster stronger relationships and drive better outcomes through effective coaching techniques. 

What You’ll Learn

  • Understand the principles of the GROW coaching model 

  • Apply active listening and questioning techniques to facilitate strengths-based coaching sessions 

  • Develop SMART action plans tailored to individual Carer needs and goals 

  • Cultivate empathy and rapport-building skills to enhance relationships with Carers 

  • Practice co-coaching sessions to refine abilities and receive constructive feedback 

Course Content

  • Introduction to Coaching: fundamentals and application in support work 

  • The GROW Mode: Goal, Reality, Options and Will 

  • Effective Communication: active listening and powerful questioning 

  • SMART Action Planning 

  • Co-Coaching Practice: interactive sessions with peer feedback 


What to expect:

Highly interactive, using presentation, case studies, discussion and group work. Available in-person or online.