Professional Boundaries & Good Practice (Full Day) 

Core Skills Training   •   Duration: 1 full day 
Suitable for: Support Workers & Care Staff 

This one-day training considers the fundamental principles of good practice in the support setting. It explores the meaning and purpose of professional boundaries, duty of care, personal disclosure and confidentiality within the client-worker relationship. Highly practical, using case studies to explore the power imbalance inherent in the client-worker relationship. Suitable as an introduction for new staff or a refresher. 

What You’ll Learn

  • Understand good practice and professionalism within a support setting 

  • Explore the meaning and purpose of professional boundaries 

  • Work within relevant legislation, codes of conduct and ethics 

  • Consider the advantages and disadvantages of personal disclosure 

  • Manage client-worker and inter-colleague boundaries 

  • Recognise professional responsibilities when using social media 

Course Content

  • Professional boundaries and good practice — definitions, importance and impact 

  • Zone of Helpfulness model 

  • Legal and ethical frameworks and guidelines 

  • Good practice around personal disclosure, physical contact and social media 

  • Establishing and maintaining boundaries 

  • Inter-colleague boundaries 


What to expect:

Highly interactive, combining trainer presentations, co-coaching activities, small group work, large group discussions, case studies and quizzes. Available in-person or online.