Emotional Intelligence for Support Workers 

Core Skills Training   •   Duration: Half day 
Suitable for: Support Workers & Care Staff

This course enables staff in care and support roles to develop their emotional intelligence - regulating their own emotions and better perceiving the emotions of colleagues and clients. This significantly improves the quality of relationships formed and the standard of support offered. 

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What You’ll Learn

  • Understand the impact and importance of Emotional Intelligence 

  • Describe the physiology of the brain and nervous system 

  • Practice self-awareness around feelings and how they affect behaviour 

  • Relate and communicate more effectively with colleagues and clients 

Course Content

  • Emotional Intelligence competencies

  • Brain functions - fight, flight or freeze

  • Practical tools to keep calm and remain present

  • Personal habits and developing self-awareness

  • Action planning 

What to expect:

Uses a variety of methods including presentation, small group work, experiential mindfulness practices, reflection and discussion. Available in-person or online. 

Book This Course
Book This Course