Resilience, EI and High Stakes Conversations
Core Skills Training • Duration: 3 × 0.5 days
Suitable for: Team Members
This three-part programme is designed for team members working in high-pressure environments who want to strengthen their resilience, emotional intelligence, and communication skills at work.
The programme supports staff to understand their own stress responses, manage emotional and interpersonal challenges, and engage in difficult conversations with greater clarity and confidence. It equips participants with psychologically informed tools that enhance wellbeing, collaboration, and performance, even in demanding and fast-paced settings.
The course blends neuroscience, reflective practice, practical tools, and real-world scenarios to ensure learning is relevant, accessible, and immediately applicable.
What You’ll Learn
Explain how stress and nervous-system activation affect thinking, emotions, and behaviour at work
Recognise their own patterns, triggers, and stress signals, and how these influence interactions with others
Apply emotionally intelligent approaches to everyday and high-stakes conversations with clients, colleagues and Managers
Use practical tools to manage pressure, uncertainty, and workplace challenges
Make conscious choices that support resilience, wellbeing, and effective working relationships
Modular Options
All three modules together form a comprehensive programme. However, sessions can be delivered individually or combined, with Sessions 1 and 2 forming a strong core option where time is limited.
Course Content
Session 1: Stress, Wellbeing and Regulation
The physiology of stress and its impact on focus, decision-making, and behaviour
Emotional intelligence: awareness, regulation, and choice
Recognising personal stress signals and early warning signs
Practical regulation tools
Session 2: Mindset, Conflict and Difficult Conversations
Unhelpful and constructive mindsets at work
The Facts–Stories–Emotions–Behaviours model
A clear, structured framework for difficult conversations
Practical application through reflection and co-coaching
Session 3: Thriving at Work
Thriving vs surviving at work
The power of choice in pressured environments
Circles of Control, Influence and Concern
Building comfort with uncertainty and emotional discomfort
Guided self-reflection and personal action planning
What to expect: