Managing Difficult Conversations

Leadership Training   •   Duration: 1 Full day or 2 x Half day
Suitable for: All Staff & Managers

Having difficult conversations can be stressful, yet it's an inevitable part of working with others. This course uses best practice to develop awareness of the blocks and barriers people face, equipping staff with the confidence to hold constructive conversations with a variety of stakeholders. Participants learn to handle a range of emotional reactions and build personal resilience. 

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What You’ll Learn

  • Create an environment of psychological safety for both parties

  • Develop a consistent approach to challenging performance issues and other difficult conversations 

  • Self-reflect and adjust mindset to secure different outcomes 

  • Feel confident handling a range of different emotional reactions 

Course Content

  • Understanding what makes a conversation difficult 

  • Identifying your own emotional response when under pressure 

  • Choosing the right mindset to approach challenging conversations 

  • Principles of feedback for managing performance 

  • Constructive conversation framework 

  • Co-coaching: having constructive conversations 

  • Case studies 

  • Handling reactions 

What to expect:

Highly interactive, using presentation, discussion and group work. Includes co-coaching and practical elements. Available as one full day or two half-day sessions, in-person or online. 

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