Emotional Intelligence

Leadership Training   •   Duration: 2 Half Days (or 1 Full Day)
Suitable for: Managers & Team Leaders

This course enables Managers to develop awareness of the blocks and barriers they face when interacting with others. It equips participants with the tools to conduct confident conversations with their teams - supporting performance, motivating others, managing conflict, and building strong, effective relationships. 

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What You’ll Learn

  • Understand the importance and impact of Emotional Intelligence

  • Create an environment of psychological safety and respect 

  • Use tools and strategies to prevent or de-escalate conflict 

  • Self-reflect and adjust mindset to secure different outcomes 

  • Describe brain physiology and how it drives behaviour 

  • Take appropriate actions around self-care 

Course Content

  • Definitions and causes of conflict 

  • Identifying your own emotional response when under pressure 

  • Choosing the right mindset to approach conflict 

  • Circles of control 

  • Universal rights 

  • Managing conflict framework 

  • Emotional Intelligence - 5 Competencies 

  • Practical tools to remain present and calm 

  • Organisational behaviours and values 

  • Case studies 

What to expect:

Highly interactive, using presentation, discussion and group work. Includes practical, experiential elements such as breathing techniques and mindfulness practices. Available in-person or online. 

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