Building Teams Who Thrive at Work
Leadership Training • Duration: 1 Day
Suitable for: Managers & Supervisors
This interactive course supports managers and supervisors to build emotionally intelligent, resilient, and appropriately boundaried teams. It focuses on helping leaders understand stress responses, emotional intelligence, and communication under pressure, while strengthening their ability to maintain healthy boundaries and empowerstaff to take ownership of their own challenges.
What You’ll Learn
Understand how stress physiology (fight, flight, freeze, fawn) impacts behaviour, boundaries, and communication at work.
Distinguish between emotional discomfort and genuine risk, responding proportionately and professionally.
Recognise when they are over-functioning for their team and how this affects accountability, confidence, and resilience.
Apply the Zone of Helpfulness model to provide an appropriate level of support.
Share the CARE model with their teams to support staff to develop assertiveness and confidence in handling difficult interactions
Course Content
The Power of Choice: Responding vs reacting; ownership and accountability.
Emotional Intelligence: Recognising and managing emotions effectively.
Professional Boundaries: Exploring the impact and importance of setting and maintaining boundaries for empowering staff.
Practical Tools: Circles of Control, Zone of Helpfulness, CARE model (a trauma-informed tool for de-escalating situations)
Action Planning
What to expect: